Frequently
asked questions
Product
Questions
How far in advance do I need to book?
You must reserve your transfers at least 24 hours in
advance.
When are your phone lines open ?
Our phone lines are open everyday of the year from 7am
until 8pm CET.
When is your EARLIEST pick-up at the airports
? And Your LATEST?
The earliest pick up from the airports would be at 6am
and the latest would be 8pm.
Where do I find the shuttle when I arrive? Will
you meet us at the plane?
As we are not a private limo service, we do not meet
flights. Upon arrival, and BEFORE collecting luggage,
you need to call us on the freephone number 0800 699
699 and one of our friendly, English-speaking operators
will tell you where to meet your shuttle.
Are your shuttles non-smoking? Air-conditioned?
How many do they seat?
Our non-smoking, air-conditioned vans comfortably seat
eight or 14 people with luggage.
You've confirmed my departure time exactly,
but not my arrival. How come?
As we are not a private limo service, we cannot confirm
arrivals, so instead we have the client call us and
we come to you.
How can I be sure you'll be there to pick me
up on the scheduled day?
You can always contact us the day before you arrive
to reconfirm your reservation.
Why do I have to reserve ? Can’t I just
hail you down in the street like a taxi ?
French transport law states that all of the
clients in each of our vehicles must have a pre-booked
reservation.
How do I call you from
the airport?
Go to any public phone and dial freephone: 0800 699 699.
Why do I have to call your toll-free number BEFORE
collecting baggage?
Calling us BEFORE luggage gives your Driver time to get
to your pick-up point as you clear customs. Calling AFTER
luggage could delay your pick-up.
Why can't I use my cell phone to call you? I hate
public phones!
Mobile phones regularly interfere with flight patterns
and are nearly impossible for our dispatchers to hear
when trying to schedule your pick-up.It would also cost
you a lot of money to use your mobile phone in France
, why bother when you have a freephone number at your
disposal
I need a phone card or Euro coins to call your
free phone number?
You do not need any cards or coins to make this FREE CALL.
How long will it take to get to my hotel?
Your estimated times of transport from CDG/Roissy airport
(based on post/zip code):
60 Minutes: 75010, 75011, 75017, 75018, 75019, 75020
75 Minutes: 75001, 75002, 75003, 75004, 75005, 75006,
75007, 75008, 75009, 75012
90 Minutes: 75013, 75014, 75015, 75016
Your estimated times of transport from Orly airport (based
on post/zip code):
75 Minutes: 75010, 75011, 75017, 75018, 75019, 75020
75 Minutes: 75001, 75002, 75003, 75004, 75005, 75006,
75007, 75008, 75009, 75012
60 Minutes: 75013, 75014, 75015, 75016
How far in advance can I change /cancel my reservation
?
We require at least 24 hours notice of all changes and/or
cancellations.
What if my arriving flight is delayed and I miss
my shuttle?
So long as you arrive during our operating hours of 6
am - 8pm, we can pick you up, but there may be a wait
involved.
My departure pick-up time seems awfully EARLY/LATE.
Can I reschedule it ?
We will gladly schedule to the time you wish, but once
you do so Parishuttle cannot be held responsible for any
missed flights / connections / meetings etc due to client-requested
changes.
At which terminal will the Driver drop me off
at when I depart?
The Driver will drop you at the terminal of your airline.
Will the shuttle take me directly to my terminal?
To my hotel ?
The shuttle will drop off all clients in a logical manner
.Our aim is to get you to your destination as quickly,
comfortably and safely as possible.
Do you transport to car rental companies? Train
stations? Other airports? From hotel to hotel?
We transport anywhere from inside the 75001 to 75020 zip
codes of Paris.
Why do I have to call from the aiport if I made
the reservation before my arrival?
Airlines can change arrival terminals and can also arrive
late and even early.By calling us BEFORE you collect your
luggage we can minimize your waiting time at the airport.
Why must I re-confirm my departure 24 hours in
advance if I'm confirmed via email?
Clients will often change locations during their stay
in Paris and forget to notify us. Or they will not have
access to their email. Re-confirming your location and
pick-up time guarantees you do not miss the shuttle.
Do you provide car seats for children under 3
and what is the fee?
We do not provide car seats. Children under 3 are usually
small enough to ride on their guardian's lap. Using your
own car seat means taking up one adult spot, for which
we charge the adult fare.
How much should I tip the Driver?
You do NOT have to tip the driver.
Why do I have to make a reservation ? Can't I
just call you from the airport when I arrive?
Pre-paid passengers are our priority and shuttles fill
up fast ! It's best to book in advance and benefit from
the special rate.
Do you pick-up at ROISSY?
Roissy and CDG are the same. The full name of the airport
is Roissy-Charles de Gaulle.
What color is the Parishuttle Van?
Our vans are either silver or grey and have the logo www.parishuttle.com
on the side , front & back of the vehicle.
Reserving
On-Line
I got confused
with the times on your website and booked a night time
flight that reads like 7am. Why are the times wrong?
As our service operates in Europe, we go by the 24-Hour
clock (commonly referred to as MILITARY TIME in North
America). Please remember this when booking your shuttle.
What if I don't know the zip/post code for where I'm going
in Paris?
You can go to www.yahoomaps.fr to double-check your Parisian
address.
The zip/post code of my hotel provided is outside
the 75000 area, yet they swear they are inside Paris!
What gives ?
The hotel probably gave you their CEDEX zip code. This
number is the equivalent of a " PO Box " in
the US/UK and is not a recognized address. To book the
shuttle, you will need the hotel's actual street address.
I booked a reservation, but signed off the computer
before the transaction was completed. How do I confirm
my reservation?
Please contact us to check on your pending reservation.
How do I know that you are not going to give my
email address to anyone that asks and then I will be inundated
with spam and junk mail?
Any information provided by you through this
web page comes directly to us. Your privacy is important
to us and we will not disclose information about you to
any other person or organization without your consent
unless there is an emergency situation or we are legally
required to so. We will not send your data to any other
third parties and we will not send data to areas where
an adequate data protection policy is not in place.
How can I tell if my reservation is confirmed?
I experienced some problems booking over the internet.
With each reservation we send out an e mail confirmation
with instructions on where to meet the shuttle. If you
did not receive this confirmation then you need to contact
us immediately.
I tried to book for transport for my hotel in
Saint Denis, but your website rejected it. Why?
Unless you are a group of 8 or more we will not go into
the suburbs. We mainly transport anywhere from inside
the 75001 to 75020 zip codes of Paris. All other areas
will need to contact us.
Your website would not take the zip code of my
hotel, so I plugged in a fake one. Now you are rejecting
my reservation and giving me a refund! Why? I need to
take the shuttle!
Unless you are a group of 8 or more we will
not go into the suburbs. We mainly transport anywhere
from inside the 75001 to 75020 zip codes of Paris. All
other areas will need to contact us.
I have been trying to book a seat for this afternoon,
but something is wrong with your pathetic system and now
I am out of time. You need to fix this immediately. In
any case, I have sent an email announcing my arrival and
now I am off to the airport and will be unavailable until
I arrive. BE THERE WHEN I ARRIVE. I will pay cash to the
Driver.
We are sorry we missed you. In future, please note this
site is for reservations made at least 24 hours in advance.
For all other times, you will need to contact us directly.
Pricing
Is there an extra charge if I have more than 2
pieces of luggage?
You may take one suitcase or large holdall and one piece
of hand luggage free of charge. All other suitcases &
bags may be charged at a rate of 5 euros per item.
I'll be travelling with children. Will there be
a discount?
Children 3 years old and under ride free, but using your
own car seat means taking up one adult spot, for which
you must pay the adult fare of 16 euros.
I'll be bringing along my small dog/cat. Will
there be an additional fee for this?
Small pets are no extra charge, but if it cannot ride
on your lap then it must be caged and will be charged
at a rate of 10 euros.
Do you charge extra for HELP with my luggage?
At the airports there is no charge & the driver will
help you as much as he can. If you require the driver
to take your luggage into / from your apartment then this
is charged at a rate of 10 euros.
Payment
Terms
I wish to pay Cash. Can I do this ?
Sorry no we cannot accept cash as all customers have pre-booked
and prepaid.
What credit cards do you accept? Do you accept VISA?
We accept VISA and MasterCard.
I gave my credit card information on the web
page , but did not get a RECEIPT or a confirmation. What
now ?
Don’t panic just contact us directly.
I want to pay by credit card, but I don't want
to go through the web page. Can't I just call or email
you a credit card number?
We do not accept credit cards via email or in
the vans. We only accept them via the web page as this
is the safest method.
Cancellations
and Refunds
How do I request
a refund?
Contact us directly at least 24 hours in advance of your
transfer.
What's the latest time I can cancel to receive
a full refund ?
At least 24 hours before transfer to obtain a full refund
otherwise you will only be refunded 50 % of your prepaid
fare.
What if after we reserve we decide to take another
mode of transportation? Do you still charge my credit
card ?
Your credit card would have been charged in advance at
the time that you made your reservation.
